Guides and how-to videos
Start with our printed quick guides and online videos for everyday tasks, including viewing cameras, using the app and understanding alerts.
Included self-help support
Support that carries on
Help before, during and after your purchase
Choose the level of help you need: simple guides, an email support ticket, a one-to-one video call, or an engineer for installation and repair work.
01Ways we can help
Clear support options
Email technical support remains available throughout. Interactive Cobrowse help is optional and arranged by appointment.
Email support tickets
Email technical support is always available. Send your question at any time and SCS will acknowledge it within one working day.
Always available · acknowledged within one working day
30-minute interactive live app support
A Solo order includes one remote activation and app-handover session, which must be booked within 30 days of delivery.
One included session · further support is chargeable
Installation, repairs and training
We install new systems, repair and recommission existing CCTV, and provide practical customer training across our London service area.
Quoted for the work required
Installed-system handover
New SCS installations include a practical handover so the customer can use the agreed system confidently. A Solo order includes one remote activation and app-handover session booked within 30 days of delivery. One reschedule is included when at least 24 hours’ notice is given. An unnotified missed appointment consumes the included session. Further support is chargeable. Email support is acknowledged within one working day.
£125 diagnostic visit
£125 covers attendance and the first hour of diagnosis and basic remedial work. Parts and further work are extra and require your approval. A successful repair within the first hour is not guaranteed. Book £125 Diagnostic. For new installations, request a quotation.
02Contact support
Raise a support ticket
Tell us what you need in ordinary language. Email technical support is always available and we acknowledge it within one working day.
What's included
- Email technical support is always available
- Email acknowledged within one working day
- One included 30-minute remote activation and app-handover session
- Further 30-minute interactive live-support sessions cost £49
Secure Start setup call
Solo customers receive one included 30-minute remote activation and app-handover session, which must be booked within 30 days of delivery. One reschedule is included with at least 24 hours’ notice; an unnotified missed appointment uses the session. Further sessions are £49 for 30 minutes.
Email technical support is always available at any time and we acknowledge messages within one working day. Live support is by appointment and is not an emergency response service. For training and on-site support, see Services.
Raise a support ticket
Important service limits
SCS provides an AI platform and technical support. We do not provide live human monitoring, constant surveillance, emergency response, police or guard dispatch, or a service that reviews footage for customers. SCS support can use technical device and connection information only — never images, thumbnails, live view, recordings or exported clips. Email technical support can be submitted at any time and is acknowledged within one working day. Interactive live support is by appointment. If there is an immediate danger, contact the emergency services.